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FAQ

FAQ

Do you have questions about display freezers? Below we’ve collected some of the most common ones our customers ask us.

Is Xuefumei a factory or just a distributor?

Yes. We run our own 10,000 m² facility in Shandong, China. Everything from sheet metal work to final assembly and testing is done in-house, so we can ensure quality at every step.

What types of display freezers can I choose from?

We offer a wide range, including upright display freezers, chest freezers, island fridges, combi freezers, open-air merchandisers, and countertop refrigerators.

Can your freezers be customized for my store?

Absolutely. We’ve done projects where clients needed very narrow cabinets to fit specific spaces, or special branding colors to match their store design. Shelving, lighting, doors, and exterior panels can all be tailored to your requirements.

What temperature range can your freezers maintain?

Most models hold steady between -18°C and -22°C. Some retailers adjust a little warmer for ice cream or slightly colder for long-term frozen products. It really depends on what you plan to store.

Are your freezers really energy-efficient?

Yes. We use efficient compressors, LED lighting, and eco-friendly refrigerants. Many of our customers notice a drop in electricity bills compared to older equipment, especially when the freezer runs 24/7.

How often should I clean and maintain the freezer?

Usually, we suggest that customers clean their freezer every two weeks. This will help reduce bacterial growth.

What should I consider before buying a display freezer?

Before purchasing the freezer, you must think about the size and usage scenario. This will let you select the most suitable freezer for your needs.

What kind of warranty do your freezers come with?

Our warranty is two years. When your freezer is not working, please contact our technology team.

Do your freezers meet international safety and environmental standards?

We have CE, ETL.RoHS certifications. But if you need anything else, please contact us.

How long does delivery usually take, and can you ship internationally?

We have some stock and ship within 15 days. When the freezer is customised or bulk, the shipping time will be delayed.

Looking for a Dependable Display Freezer Solution?

Reach out today, and our team will provide a fast, personalized quote tailored to your project needs.
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